First-line customer service agent
On your website, by email or WhatsApp, with escalation to a human.
The problem
The same questions keep coming back (order tracking, lead times, documentation), support teams are saturated, nobody answers outside office hours.
The solution
An agent connected to your knowledge base and your systems (orders, tickets) that answers first-line questions and escalates to a human when needed.
What you get
- Structured knowledge base and defined scope of answers
- Agent in production on the chosen channel (website, email, WhatsApp)
- Escalation rules, supervision and satisfaction measurement
- Documentation, training and update procedure
How we measure
- –Resolution rate without a human
- –First response time
- –Satisfaction
How it works
01
Scoping
One page: situation before, success indicator, data scope, users, go/no-go.
02
Implementation
Configuration or development, integrations, tests with your teams, a demonstration every week.
03
Handover
Training, documentation, access and code handed over. Indicator measured at 30 and 60 days.
Request
Let's talk about “First-line customer service agent”.
Describe your situation in a few lines. Reply within one working day, with a 30-minute slot to check that this solution is the right one, and a written fixed price if it is.
In the same family
Internal document assistant
An assistant that answers from your documents, with the sources.
Workflow automation
Emails, quotes, orders, tickets: processed automatically, supervised by a human.
Document extraction
Invoices, contracts, CVs, purchase orders: from PDF to structured data.