Quotes in 4 hours instead of 48
350 quote requests a month arrive by email with attachments. Two people re-key them into the ERP, prices are checked by hand, the average turnaround is 48 hours and competitors reply the same day.
Solutions implemented
48 h → 4 h
average time to answer a quote request
12 h / week
freed up for the sales team
0
re-keying: requests arrive structured in the ERP
4%
of requests go through a human (uncertain cases)